Ivy House Community Pub:  Job Description

Job Title: Assistant Manager

Reporting to: General Manager

Hours: 40 per week

Salary: £32,445k , + Annual Bonus, 

Yearly Salary Review

Job Purpose:

  • To assist the General Manager in the day to day running of the business, taking a lead in managing in the absence of the general manager

  • To work as a team with the other Assistant Manager and as part of the Senior Management of the pub

  • To provide excellent customer service to our customers by serving drinks to Ivy House specifications and by taking food orders from customers in a warm and genuine manner, whilst ensuring that the correct payment is received.

  • To supervise, direct and motivate the team, working closely with the General manager, Events Manager and Kitchen Team to help provide the best offering possible 

  • To undertake other duties as directed by the General Manager

  • In the absence of the General Manager the post holder will attend Management Committee meetings and provide reports/updates as required


Duties and responsibilities:

  • To ensure that the business operates within all its legal and agreed conditions (licencing, H&S, opening times etc)

  • To oversee and authorise the sales of alcohol during your shift

  • To provide excellent customer service and make customers feel welcome and valued

  • To develop a good rapport with customers and proactively anticipate their needs

  • To develop good working relationships with your colleagues and ensure all staff are trained and competent

  • Demonstrate company values, (time keeping, service standards, etc) and lead by example to the rest of team

  • Stock management and rotation - including ordering, cellar management, ensuring the correct recording of stock via delivery reports and monitoring of wastage sheets

  • Helping the GM grow the business and ensure quality and profitability in the pubs offerings

  • To ensure compliance with licensing laws, security arrangements, HACCP documentation, Food hygiene, Health and Safety regulations at all times, identifying and reporting of any defects, hazards and incidents and then helping solve any issues. As well as helping the General Manager by leading on training staff in health and safety and keeping the business’s policies up to date

  • Liaise with general manager and contractors to ensure all building maintenance follows correct practices and procedures

  • In depth understanding of business till system (Tabology) and all other IT systems used (Rotaready, DoJo)

  • Maintaining the pub’s public profile and positive relationship with neighbours and community

  • Take an active role and lead in all meetings 

  • Carry out any other duties and task as directed by the General Manger

  • Keep a professional attitude in regards of following directions from management, giving directions to the team and show respect for the viewpoints of others in the team

  • Management responsibilities for Supervisors and bar staff as delegated by the General Manager